AI Chat that deflects
A front-end widget answers visitors from your knowledge base with source links, and escalates into a ticket — with the transcript — only when a human is needed.
AI customer support for WordPress
AI support replies grounded in your own docs — a human vets every send.
Answyr is AI-powered customer support, end to end: self-serve chat that deflects common questions, and AI-assisted replies that help your agents respond faster — all on one AI core, grounded in a knowledge base you own.
Free on WordPress.org · Bring your own AI key · No credit card
One plugin, two surfaces
Deflect what you can. Draft the rest.
Everything runs on a shared AI core grounded in your knowledge base.
A knowledge base you control
A native, customizable knowledge base grounds every AI answer. Keep it internal for the AI and your agents, or publish it for customers with a shortcode.
AI-assisted agent replies
The Desk inbox drafts replies grounded in your docs, with cited sources. A human edits and sends — nothing goes out automatically.
Full ticket lifecycle
Open → pending → resolved → closed, with priority, tags, filters, search, saved replies, internal notes, and a customer portal.
Insights
Volume, new tickets, average first-response time, satisfaction (CSAT), and a by-status breakdown — a quick read on how support is doing.
Bring your own AI key
Use your own Anthropic or OpenAI key. Keys are encrypted at rest, and no AI calls are made until you add one — so price stays aligned with cost.
AI Chat
Answers from your knowledge base — with sources
Visitors get instant, grounded answers with links to the docs behind them. When a human is really needed, the chat opens a ticket and carries the transcript across, so nobody repeats themselves.
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Desk
AI draft-and-vet, never AI-auto-send
The inbox drafts a reply grounded in your published docs and shows the sources it used. Your agent edits and sends — you stay in control of every message that reaches a customer.
See the workflow →
Set up in minutes
How Answyr works
1
Install & add your key
Activate the free plugin from WordPress.org and paste your Anthropic or OpenAI key.
2
Ground it in your docs
Use the built-in knowledge base, or point Answyr at content you already publish.
3
Turn on Chat & Desk
The chat widget deflects questions; the Desk drafts grounded replies your team vets and sends.
Answyr Pro
Level up when you're ready
Everything in Free, plus deeper AI and analytics for teams that live in their inbox.
Chat analytics + doc-gap report
Deflection & escalation rates, top questions, and the exact questions your knowledge base failed to answer.
AI auto-triage
One click suggests tags and a priority for each ticket — accept what fits.
AI thread summaries
Summarize a long conversation for the agent in a click.
Brand voice
Shape the tone of AI reply drafts and chat answers so they sound like you.
Macros & attachments
One-click reply + status + tags, and private file attachments on tickets.
KB articles from tickets
Turn a resolved ticket into a draft help-center article, ready to publish.
Start free on WordPress.org
The full Desk + Chat experience, bring-your-own-key. Upgrade to Pro when you're ready for more.