Pricing
Start free. Upgrade when it pays off.
AI stays bring-your-own-key on every plan, so your price always tracks your cost. Pro is billed annually, per site, with unlimited agents.
Free
The full Desk + Chat experience, bring-your-own-key.
Add to WordPress- AI Chat deflection widget
- AI draft-and-vet Desk inbox
- Knowledge base + customer portal
- Triage, tags, saved replies, notes
- Basic insights
- Unlimited agents
Pro
Everything in Answyr, for a single site.
Get Pro- Everything in Free
- Chat analytics + documentation-gap report
- Macros & file attachments
- AI auto-triage, thread summaries & brand voice
- Draft KB articles from tickets
- Priority support · Unlimited agents
Pro Unlimited
The same Pro toolkit across every site you run.
Get Pro- Everything in Pro
- Unlimited site licenses
- Ideal for agencies & client sites
- Priority support · Unlimited agents
Pro is launching soon — a 14-day free trial and a launch discount at release. Join the waitlist to be first in.
Free vs Pro
| Feature | Free | Pro |
|---|---|---|
| AI Chat deflection + knowledge base | ✓ | ✓ |
| AI draft-and-vet Desk inbox | ✓ | ✓ |
| Ticket lifecycle, triage, saved replies, portal | ✓ | ✓ |
| Bring-your-own AI key (Anthropic / OpenAI) | ✓ | ✓ |
| Basic insights (volume, response time, CSAT) | ✓ | ✓ |
| Chat log & full transcripts | — | ✓ |
| Chat analytics (deflection & escalation rates, top questions) | — | ✓ |
| Documentation-gap report (questions your docs missed) | — | ✓ |
| Macros (one-click reply + status + tags) | — | ✓ |
| File attachments on tickets & replies | — | ✓ |
| AI auto-triage (suggested tags & priority) | — | ✓ |
| AI thread summaries | — | ✓ |
| Brand voice for AI replies & chat | — | ✓ |
| Draft KB articles from resolved tickets | — | ✓ |
Questions
Do I need to pay for AI?
No — you bring your own Anthropic or OpenAI key on both Free and Pro. You pay your provider directly for usage, which keeps costs low and transparent. A fully managed AI option is on the long-term roadmap.
Is there an agent limit?
Never. Every plan — including Free — supports unlimited agents. Pro is priced by number of sites, not seats.
What happens when a license expires?
Your site keeps working. You stop receiving Pro feature updates and support until you renew; the free plugin continues unaffected.